Automotive Service Management

Automotive Service Management PDF
Author: Andrew Rezin
Publisher: Prentice Hall
ISBN: 9780132725408
Size: 25.23 MB
Format: PDF, Kindle
Category : Technology & Engineering
Languages : en
Pages : 322
View: 5359
Download Book

Automotive Service Management

by Andrew Rezin, Automotive Service Management Books available in PDF, EPUB, Mobi Format. Download Automotive Service Management books, Automotive Service Management: Principles into Practice, Second Edition, provides coverage across a wide range of topics that are critically important in the fast-paced, complex world of automotive service management. Exploring over 30 different topics, the text's conversational tone and real-life examples help reinforce key points and concepts. Designed for those in training to enter the automotive service industry, this text also provides sufficient depth and breadth of content to be a valuable resource to support continuing development for industry service professionals.




The Service Consultant Principles Of Service Management And Ownership

The Service Consultant  Principles of Service Management and Ownership PDF
Author: Ronald A Garner
Publisher: Cengage Learning
ISBN: 1285806557
Size: 79.67 MB
Format: PDF, Docs
Category : Technology & Engineering
Languages : en
Pages : 352
View: 1625
Download Book

The Service Consultant Principles Of Service Management And Ownership

by Ronald A Garner, The Service Consultant Principles Of Service Management And Ownership Books available in PDF, EPUB, Mobi Format. Download The Service Consultant Principles Of Service Management And Ownership books, Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.




The 1980 Guide To The Evaluation Of Educational Experiences In The Armed Services Army

The 1980 Guide to the Evaluation of Educational Experiences in the Armed Services  Army PDF
Author: American Council on Education
Publisher:
ISBN:
Size: 28.17 MB
Format: PDF, Docs
Category : Military education
Languages : en
Pages :
View: 335
Download Book

The 1980 Guide To The Evaluation Of Educational Experiences In The Armed Services Army

by American Council on Education, The 1980 Guide To The Evaluation Of Educational Experiences In The Armed Services Army Books available in PDF, EPUB, Mobi Format. Download The 1980 Guide To The Evaluation Of Educational Experiences In The Armed Services Army books,




Total Customer Relationship Management

Total Customer Relationship Management PDF
Author: Mitch Schneider
Publisher: Cengage Learning
ISBN: 9781401826574
Size: 17.43 MB
Format: PDF, Kindle
Category : Technology & Engineering
Languages : en
Pages : 120
View: 7418
Download Book

Total Customer Relationship Management

by Mitch Schneider, Total Customer Relationship Management Books available in PDF, EPUB, Mobi Format. Download Total Customer Relationship Management books, Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the “Tech Tips” segment on the popular “Truckin’ USA” television show, each book contains proven solutions for effectively tackling challenges faced by today’s professional automotive service managers. The rationale for automotive services management as a unique discipline is also explained, making this series a great resource for professionals and those interested in Auto Service Management as their career path.




Service Management Made Simple

Service Management Made Simple PDF
Author: Gregory J. Marchand
Publisher: Createspace Independent Publishing Platform
ISBN: 9781976348723
Size: 65.61 MB
Format: PDF, Docs
Category :
Languages : en
Pages : 290
View: 7690
Download Book

Service Management Made Simple

by Gregory J. Marchand, Service Management Made Simple Books available in PDF, EPUB, Mobi Format. Download Service Management Made Simple books, Owning or operating an automotive repair shop is never easy, but it doesn't have to be overly complicated either. Understanding what a customer is worth to your shop, being committed to customer retention, knowing your performance indicators, implementing consistent process, and being able to attract and retain quality employees are key aspects to running a successful automotive repair shop. In the 2nd Edition of the popular Service Management Made Simple, Greg Marchand discusses these concepts and more in a simple, easy-to-understand, easy-to-implement format. Chapters have been added describing the best marketing practices and using key performance indicators. Additional content has been added to original chapters discussing customer trust, active listening, and employee development. With 30 years of automotive experience as a shop owner, dealership service advisor, and factory customer satisfaction expert Greg understands that even though every repair shop is different, and every market has its own uniqueness, there are still simple, effective, and inexpensive best practices to attract customers, retain employees, and grow a profitable business. This book will change the way you see your service business. Learn to create extraordinary customer service, construct pay plans that drive productivity, know what the important performance indicators are, and increase your profits today.